Curious about how BOTB reaches out to let people know they’ve won? Perhaps you’ve entered their weekly competitions and now find yourself wondering if that unexpected call could be the real deal.
With phone scams on the rise, it’s sensible to know what to look out for if BOTB tries to contact you. Knowing which number to expect, and how the process works, can help you spot genuine contact and avoid anything suspicious.
If you’re interested in understanding how genuine BOTB communications work, and what number could pop up on your phone if your entry is selected, read on. This guide explains how BOTB gets in touch and what you should expect if you ever get that much-anticipated call.
Official BOTB Phone Numbers And Caller ID
When BOTB needs to contact a winner, they usually use a UK landline for the first call. The most common number you’ll see is the main switchboard for BOTB’s London office. Sometimes, calls may also come from a recognised company mobile, but calls made from the central office often begin with a central London area code.
It’s not unusual for the caller ID to display as “unknown” or “private” if the team is outside the office or using a withheld number. However, if you recognise the main switchboard number, you can be more confident the call is from BOTB.
You won’t be asked to call back on unfamiliar numbers as part of the prize process. If you’re ever unsure about a call, look up the official BOTB contact details on their website and get in touch directly.
Always check that the caller can confirm your details and gives information that matches what you submitted on the BOTB website. They will not ask for sensitive information such as your full bank details during the first contact.
With the number basics covered, here’s how the call itself usually unfolds.
How Does BOTB Contact Winners By Phone?
BOTB contacts winners directly by calling the phone number saved in the entrant’s account. If your entry is selected, expect a phone call on the mobile or landline you’ve registered on their site, typically during the day.
A team member will introduce themselves by name, confirm your name, and explain why they’re calling. There may be a few simple questions to verify your identity so the prize can be awarded to the correct person. As noted earlier, you won’t be asked for full bank details at this point.
Many of these calls are recorded, as BOTB often shares winner reactions on their website and social media. If you have won, you’ll usually be told during the conversation, and the team will outline what happens next.
If you don’t answer, they’ll try again or follow up with an email to let you know they’ve been trying to reach you. The process is designed to keep you informed from the very start.
Of course, the phone isn’t the only way they get in touch.
What Other Ways Will BOTB Contact Me?
In addition to phone calls, BOTB may use email to reach you. If you’re a winner, or they need to get in touch for another reason, you could receive an email sent to the address linked to your account.
BOTB emails should come from an address ending in “@botb.com.” If you receive a message from a different domain or one that looks suspicious, it’s worth double-checking before you respond.
Text messages may also be used in some cases. Not every winner will get a text, but if you do, make sure it matches the contact details listed on the official BOTB site.
You can also receive communication through your BOTB account dashboard. Sometimes, important notifications appear when you log in, especially if the team needs extra details from you.
BOTB will not contact you through social media private messages to inform you about any winnings. If you get a message this way, ignore it and use the official channels noted above.
With several channels in play, how do you tell a real approach from a fake one?
How Can I Tell If A Call From BOTB Is Genuine?
Start with the caller ID and number. Official contact typically comes from the main London office or a recognised company mobile, and genuine callers introduce themselves straight away. They’ll reference your name and may mention details from your entry that only the company would know.
A real caller keeps verification simple and will not request sensitive personal information, including full bank details or passwords, over the phone. If anything feels off, end the call politely and use the contact details you find yourself on the BOTB website to check.
Professionalism is a good sign. Genuine team members are friendly, clear and patient, and they won’t mind you taking a moment to verify who they are before continuing.
Missed them the first time? Here’s what usually happens next.
What Happens If I Miss A Call From BOTB?
If you miss a call from BOTB, there’s no need to worry. The team won’t just try once. They’ll usually attempt to call again, and may follow up with an email to the address on your account to let you know they’ve been trying to reach you.
If a voicemail can be left, you may receive a message confirming they called, along with official contact details. These should match the information published on the BOTB website.
You can return the call using the official number listed online, rather than redialling an unfamiliar missed call. Winners are given reasonable time to respond, so you won’t miss out immediately if you didn’t pick up the first time.
And if any prize message lands, a quick sense check goes a long way.
What To Do When You Are Contacted About A Prize
If you receive a call, email or message about a prize, pause for a moment before responding. Even when the news is exciting, it’s worth checking a few basics.
Pay attention to who is contacting you and how. Genuine companies do not rush people for information or demand sensitive details by phone. Compare the contact information with what’s shown on the official website. If you’re unsure, search for the company’s phone number or email address yourself and get in touch using those details, rather than replying to the message you received.
Think back to whether you actually entered the competition in question. Authentic wins come from competitions you took part in. If anything feels inconsistent, reach out to the company using their official channels. Taking a couple of minutes to confirm the details protects you and gives peace of mind.
For free, confidential advice and resources about safer gambling, visit BeGambleAware.org.
Handled this way, any genuine BOTB win will be easy to recognise and simple to confirm.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.